Join Infosys as a Process Executive and kickstart your career! Exciting opportunities await for skilled professionals to make a difference.
infosys: BPO Service Line
| Educational Requirements | Graduate |
|---|---|
| Service Line | BPO Service Line |
| Job ID/Reference Code | PROGEN-EXTERNAL-152949 |
| Work Experience | 0 Years |
| Job Title | Process Executive |
Responsibilities:
- L1 Service Desk Technical Support (JL2A & JL3A)/Voice+Chat (NO 2B) is a primary responsibility.
- The role requires a 24/7 weekly shift roster and experience in handling international phone calls.
- The job involves 6 days of work per week and caters to European customers from the client location at Bellandur, Bangalore.
- Troubleshooting tasks include printers, Outlook/webmail/Add-ins/PST/DST/, BSOD, Bitlocker, MS Teams, Password reset, Active Directory, and BIOS.
- Familiarity with using the Ping command.
- Understanding the distinction between incidents and service requests is necessary.
- Being aware of the SLA/Metrics handled is essential for the role.
Apply Link:
Also Check: